FAQs

What's the maximum size of file I can upload?

 The maximum size of file that you can upload to convert/compress/etc. is 5MB.

How long will it take to process my file?

Once your file is done uploading with us, the processing of the file will take a maximum of 5 minutes; not more than that.

Why is my file taking so long to upload or download?

 There are two possible reasons for this:

• Insufficient internet speed: If your internet speed is too slow, it may take longer to upload or download files.
• High traffic on our site: If there is a lot of traffic on our site, it may take longer to upload or download files.

If you are experiencing this issue, please try again later or contact your internet service provider.

The download does not start or I'm unable to find the converted file.

All converted files are treated as file downloads. Therefore they are usually saved in the predefined download folder automatically. This folder depends on your browser settings. By default, it's located at "C:\User\YourName\Downloads".
If you are unable to find the converted file, please check the following:

• Make sure that the file has been downloaded completely.
• Check the download folder that is specified in your browser settings.
• Try restarting your computer.

If you are still unable to find the converted file, please contact us for assistance.

Why is your page/link not working?

There are a few possible reasons for this:

• The page/link may be down for maintenance.
• The page/link may have been removed.
• There may be a problem with your internet connection.

If you are unable to access a page/link, please try again later or contact us for assistance.

Is Net Free Tools really for free?

Yes, Net Free Tools is completely free to use. There are no hidden fees or charges.

I have another problem.

If you have another problem or a question, which has not been answered yet, feel free to write to us in the “Contact” Section. You will get an answer within a few hours.